Make it safe to talk about almost anything. Be persuasive, not abrasive. Keep listening when others blow up or clam up. Turn crucial conversations into the action and results you want.
What are the three elements of a crucial conversation?
There are three factors that tend to define a crucial conversation: 1) Opinions differ 2) The stakes are high and 3) Emotions are high.
What is crucial conversations dialogue model?
In the Crucial Conversations book the authors discuss the importance of dialogue. They define dialogue as the free flow of meaning between people. This essentially means that you should talk openly and honestly with each other. Dialogue is meant to fill the "Pool of Shared Meaning".
What are some examples of typical crucial conversations?
The authors share some examples of common crucial conversations:
Ending a relationship.
Talking to a coworker who behaves offensively or makes suggestive comments.
Asking a friend to repay a loan.
Giving the boss feedback about her behavior.
Approaching a boss who is breaking his own safety or quality policies.