Make it safe to talk about almost anything. Be persuasive, not abrasive. Keep listening when others blow up or clam up. Turn crucial conversations into the action and results you want.
What is crucial conversations dialogue model?
In the Crucial Conversations book the authors discuss the importance of dialogue. They define dialogue as the free flow of meaning between people. This is where the views, facts, opinions, theories, emotions and experiences shared in the conversation are understood and valued by everyone involved.
What are the three elements of a crucial conversation?
There are three factors that tend to define a crucial conversation: 1) Opinions differ 2) The stakes are high and 3) Emotions are high.
What are some examples of crucial conversations?
The authors share some examples of common crucial conversations:
Ending a relationship.
Talking to a coworker who behaves offensively or makes suggestive comments.
Asking a friend to repay a loan.
Giving the boss feedback about her behavior.
Approaching a boss who is breaking his own safety or quality policies.
How do I talk to anyone at 92?
How can I be good at talking to people?
What is Vitalsmarts?
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